Parallels Mac Management for SCCM – Collecting TS logs

If you have issues with your Task Sequence when using the Parallels Mac Management for SCCM Task Sequence environment, you can copy the relevant logs off the Mac device using the following method:

Insert a fat 32 formatted USB drive into the Mac, within the Task Sequence environment go to Terminal by clicking Utilities in top panel.

Next list all the disks on the Mac using the diskutil list command

diskutil list

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So on my Mac the USB disk is disk22.


Next issue a command to mount the USB disk. For my disk this will be /dev/disk22

diskutil mountDisk /dev/<yourUSBDisk>

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If you change directory to Volumes you will see the USB disk mounted and the mount is listed by its volume name. My USB disk is named CMMAC.

To do this issue the commands:

cd /Volumes/

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Finally copy the required logs from the Mac to the USB disk by executing the commands below (Note the lack of / at the end of /var/log):

cp -R /Library/Logs /Volumes/%disk_name/
cp -R /var/log /Volumes/%disk_name/

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Once the logs are copied over you can unmount the drive before removing from the hardware. To do this issue the following command:

diskutil unmount /Volumes/<yourUSBDisk>

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As you can see from the image above the disk is no longer mounted. When popped into a Windows device you can take a look at the pmm_tswizard.log file. This might give you some clue as to the problem. If you need to log a support call with Parallels, then they will request all of the files and folders to be zipped up and mailed over to them.

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