Managing Windows 10 devices remotely using TeamViewer in Intune

TeamViewer integration in Intune, for management of Windows 10 devices, was introduced at the end 2017. This step-by-step guide shows the process you undertake to manage your remote endpoint. It’s fairly simple to set up.

In the Azure Portal, go to Microsoft Intune>Devices>TeamViewer Connector

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Click Connect.

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Click OK to agree to the Terms and Conditions.

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The status will appear as Connecting.

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You’ll be asked to Sign In to your TeamViewer account. If you don’t have one, you can click the Sign Up link instead.

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Once you’ll be prompted to allow permission for TeamViewer. Click Allow.

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Once the connector is established, you’ll be prompted to close the browser window.


The status of the connector in the Azure Portal will have changed to Active.

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Go to Microsoft Intune>Devices>All Devices and choose a Windows 10 device you want to connect remotely to.  Click the …More option and choose New Remote Assistance Session.

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Then click Yes.

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The Start Remote Assistance option will now appear under Remote Assistance. Click this link.

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The TeamViewer website will open in a browser and a TeamViewer .exe file will download.

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Once downloaded, run the .exe and the TeamViewer app will initiate and wait for a connection.

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On the remote device, the user must open the Company Portal. In the top right hand corner will be a notification flag.

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When the user clicks the flag the following message will appear. Your IT administrator is requesting control of this device for a remote assistance session. The user should be instructed to click this box.

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On the remote device, the TeamViewer website will open and a .exe will download. Once downloaded run the .exe

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Shortly after, a window will appear asking the end user to allow control of the device by the requesting admin. Click Allow

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The TeamViewer session will be established.

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