TeamViewer integration in Intune, for management of Windows 10 devices, was introduced at the end 2017. This step-by-step guide shows the process you undertake to manage your remote endpoint. It’s fairly simple to set up.

In the Azure Portal, go to Microsoft Intune>Devices>TeamViewer Connector

2018-03-14 23_03_48-Spotify.jpg

Click Connect.

2018-03-14 23_04_08-Dashboard - Microsoft Azure.jpg

Click OK to agree to the Terms and Conditions.

2018-03-14 23_04_27-Spotify.jpg

The status will appear as Connecting.

2018-03-14 23_04_47-Dashboard - Microsoft Azure.jpg

You’ll be asked to Sign In to your TeamViewer account. If you don’t have one, you can click the Sign Up link instead.

2018-03-14 23_05_19-.jpg

Once you’ll be prompted to allow permission for TeamViewer. Click Allow.

2018-03-14 23_06_42-Spotify.jpg

Once the connector is established, you’ll be prompted to close the browser window.

2018-03-14 23_07_36-https___fef.msub02.manage.microsoft.com_RemoteAssistService_StatelessFERemoteAss.jpg

The status of the connector in the Azure Portal will have changed to Active.

2018-03-14 23_11_15-Dashboard - Microsoft Azure.jpg

Go to Microsoft Intune>Devices>All Devices and choose a Windows 10 device you want to connect remotely to.  Click the …More option and choose New Remote Assistance Session.

2018-03-14 23_11_41-Spotify.jpg

Then click Yes.

2018-03-14 23_11_59-Spotify.jpg

The Start Remote Assistance option will now appear under Remote Assistance. Click this link.

2018-03-14 23_12_35-Spotify.jpg

The TeamViewer website will open in a browser and a TeamViewer .exe file will download.

2018-03-18 00_18_31-Windows10-1709 on PC-SSD - Virtual Machine Connection.jpg

Once downloaded, run the .exe and the TeamViewer app will initiate and wait for a connection.

2018-03-14 23_39_37-TeamViewer.jpg

2018-03-14 23_14_02-Waiting for partner... - TeamViewer.jpg

On the remote device, the user must open the Company Portal. In the top right hand corner will be a notification flag.

2018-03-14 23_16_58-Win10-AP Test on PC-SSD - Virtual Machine Connection.jpg

When the user clicks the flag the following message will appear. Your IT administrator is requesting control of this device for a remote assistance session. The user should be instructed to click this box.

2018-03-14 23_17_14-Win10-AP Test on PC-SSD - Virtual Machine Connection.jpg

On the remote device, the TeamViewer website will open and a .exe will download. Once downloaded run the .exe

2018-03-18 00_44_14-Windows10-1709 on PC-SSD - Virtual Machine Connection.jpg

Shortly after, a window will appear asking the end user to allow control of the device by the requesting admin. Click Allow

2018-03-18 00_46_42-Windows10-1709 on PC-SSD - Virtual Machine Connection.jpg

The TeamViewer session will be established.

2018-03-18 00_47_56-724 945 585 - TeamViewer - Free license (non-commercial use only).jpg

 

Advertisements